Shipping policy
Shipping & Delivery Policy
Our Shipping Commitment
At Tcg Torget, we are passionate about providing collectors and players with access to authentic Pokémon Trading Card Game and One Piece Card Game products while delivering a safe, reliable, and trustworthy shopping experience.
We understand the excitement of receiving a new collectible product. That is why we work hard to ensure every order is carefully packaged, securely protected, and shipped as quickly as possible.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our store.
1. Order Processing
All orders go through payment verification and inventory confirmation before processing.
In-Stock Products
Orders containing products that are currently in stock are usually processed within:
1–3 business days after payment has been successfully confirmed.
Orders placed during weekends or public holidays will be processed on the next business day.
During new product releases, holidays, or periods of high demand, processing times may temporarily take slightly longer.
2. Pre-Orders
Products marked as Pre-Order are not available for immediate shipment.
By placing a pre-order, you acknowledge and agree that:
- The release date displayed on the product page is an estimated release date.
- Release dates are determined by The Pokémon Company, Bandai, and official distributors.
- Release dates may change without prior notice.
- Orders will be shipped once we receive our inventory or shortly thereafter.
If a pre-order contains multiple products, the entire order may be held until all products become available unless otherwise stated.
3. Shipping Methods
We work with trusted shipping carriers to provide safe, reliable, and trackable delivery.
Available shipping methods may include:
- FedEx Priority Tracked Delivery
- UPS Priority Tracked Delivery
- DHL Express Delivery
- Standard Tracked Delivery
Available shipping options and costs will be displayed during checkout.
4. Estimated Delivery Times
Delivery times begin once your order has been shipped.
Sweden
Standard Delivery: 1–3 business days
Express Delivery: 1–2 business days
Europe
Standard Delivery: 3–10 business days
Express Delivery: 2–5 business days
United States & Canada
Standard Delivery: 5–12 business days
Express Delivery: 3–7 business days
International Orders
Standard Delivery: 7–20 business days
Express Delivery: 3–10 business days
Please note that all delivery times are estimates and cannot be guaranteed.
Delivery times may be affected by factors such as carrier delays, customs processing, weather conditions, or circumstances outside of our control.
5. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Shipping carrier information
- Tracking link
Please allow up to 48 hours after shipment for tracking information to become active.
6. Packaging & Product Protection
All Pokémon TCG and One Piece Card Game products are carefully packaged to protect them during transportation.
We take extra care when shipping:
- Elite Trainer Boxes
- Booster Boxes
- Pokémon Center Exclusive Products
- Collection Boxes
- Premium Collections
- Limited Edition Products
Our goal is to ensure your collectibles arrive in the best possible condition.
7. Customs, Duties & Taxes
International orders may be subject to:
- Customs fees
- Import duties
- VAT or local taxes
- Other government charges
These fees are determined by local customs authorities and are the customer's responsibility unless otherwise stated.
Tcg Torget has no control over customs charges and cannot predict the amount of any potential fees.
8. Accurate Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please always verify:
- Full name
- Shipping address
- Postal code
- Phone number
- Email address
Tcg Torget is not responsible for delays, failed deliveries, or additional costs caused by incorrect information provided by the customer.
9. Lost, Delayed, or Stolen Packages
We work with reliable shipping carriers; however, delays can occasionally occur.
Tcg Torget is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- Transportation disruptions
- Events outside of our control
If your package appears to be lost during transit, please contact our customer support team. We will assist you in opening an investigation with the shipping carrier.
10. Returned or Refused Deliveries
If a shipment is returned due to:
- Incorrect address information
- Refused delivery
- Unpaid customs fees
Any shipping costs, customs fees, or return charges may be deducted from any approved refund amount.
11. Shipping Restrictions
To ensure fair access to highly demanded Pokémon and One Piece products, certain items may have:
- Quantity limits per customer
- Quantity limits per household
- Geographic shipping restrictions
Orders that exceed these limitations may be cancelled.
12. Customer Support
If you have any questions regarding your shipment, tracking information, or delivery status, please contact our customer support team:
Our support team aims to respond within 24–48 business hours.
Our Promise to Collectors
At Tcg Torget, we understand that every package contains more than just cards — it contains excitement, memories, and the joy of collecting.
That is why we are committed to carefully packaging every order, providing reliable tracked delivery, and supplying authentic Pokémon and One Piece products that collectors can purchase with complete confidence.
Thank you for choosing Tcg Torget as your trusted destination for collectible card products.