Refund policy
Return & Refund Policy
At Tcg Torget, we are committed to providing collectors with 100% authentic Pokémon Trading Card Game and One Piece Card Game products while ensuring a safe, reliable, and trustworthy shopping experience. Every order is handled with care, precision, and quality control to ensure that you receive products in perfect collectible condition.
Customer satisfaction is extremely important to us. Because trading card products are sealed collectible items with significant value, we have created a clear and fair return policy that protects both our customers and the quality of every product we sell.
Please read this policy carefully before placing your order.
1. General Return Eligibility
We accept return requests within 60 days from the delivery date, provided that all conditions below are met.
To be eligible for a return, the product must:
- Be unused, unopened, and factory sealed
- Have the original plastic wrapping and all seals completely intact
- Be returned in its original packaging, including any accessories, inserts, or additional parts
- Include valid proof of purchase (order confirmation or receipt)
⚠️ Important Notice:
Products that have been opened, tampered with, or have damaged, removed, or altered factory seals are not eligible for return or refund.
This policy exists to protect all customers from receiving resealed, searched, weighed, or otherwise compromised collectible products.
2. Non-Returnable Products
Due to the collectible nature, authenticity protection, and value of sealed trading card products, the following items are considered final sale and cannot be returned or refunded:
- Opened or unsealed Pokémon TCG products
- Booster packs that have been opened or tampered with
- Elite Trainer Boxes, Booster Boxes, or bundles that have been opened
- Individual booster packs (unless confirmed defective upon delivery)
- Sale items, promotional products, or discounted products
- Gift cards
- Special orders or products specifically sourced upon customer request
3. Return Process
To ensure a fast and secure return process, all returns must follow the steps below.
Step 1 – Contact Us
Please contact us at:
within 60 days of receiving your order.
Please include:
- Your order number
- Product name
- Reason for the return
- Clear photos of the product (if applicable)
Step 2 – Return Approval
Our customer support team will review your request within 1–2 business days.
If your return is approved, you will receive:
- A return authorization number
- Return shipping instructions
⚠️ Important:
Returns sent without prior approval may be refused or returned to the sender.
Step 3 – Return Shipping
Customers must ensure products are securely packaged to prevent damage during transportation.
- Customers are responsible for return shipping costs unless the product is defective or an incorrect item was received.
- We strongly recommend using tracked and insured return shipping.
- Tcg Torget is not responsible for lost, stolen, or damaged return shipments.
4. Refund Process
Once the returned product has been received and inspected:
- You will receive an email confirming whether your refund has been approved or rejected.
- Approved refunds will be issued back to the original payment method used during checkout.
- Refunds are normally processed within 5–10 business days.
Please note:
- Banks, credit card providers, and payment processors may require additional processing time.
- If the returned product does not meet our return requirements, it will be sent back to the customer at the customer's expense.
5. Damaged, Defective, or Incorrect Orders
At Tcg Torget, we prioritize product quality and careful handling. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To assist you, we require:
- Clear photos of the product
- Photos of the outer packaging
- Photos of the internal packaging and contents
After reviewing your case, we may provide:
- A replacement product at no additional cost, or
- A full refund depending on stock availability and your preference
6. Exchange Policy
We currently do not offer direct product exchanges.
If you would like to exchange an item, you may return the product (if it meets our return requirements) and place a new order separately.
7. Fraud Protection & Fair Use
To maintain a safe and fair marketplace for all collectors, Tcg Torget reserves the right to:
- Reject returns where misuse, fraud, or suspicious activity is suspected
- Refuse products that are not returned in the same condition as when they were shipped
- Restrict future orders from customers who repeatedly violate our return policy
These measures help us maintain a trusted and reliable marketplace for all collectors.
8. Customer Support
We are always here to help and ensure a smooth shopping experience.
For any questions regarding returns or refunds, please contact:
Our support team responds within 24–48 hours on business days.
Tcg Torget Commitment
At Tcg Torget, we value trust, transparency, and customer satisfaction above everything else.
All of our policies are designed to provide you with complete confidence when shopping with us, knowing that your products are authentic, factory sealed, carefully handled, and protected.
Thank you for choosing Tcg Torget as your trusted destination for collectible trading card products.